WEFACE TECHNOLOGY
Understand and act on your customer journey in real-time with WeFace
Welcome to the next level of customer journey analytics. With WeFace, real-time data isn't just a concept - it's an actionable tool. Elevate your customer engagement and communication with immediate, data-driven actions.
The customer journey in real-time
Category A
Product Y
Category X
When visiting category X,
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Activate Trigger within 10 sec: SALES 20%
Product X
DATA TO ACTION
Supercharging E-commerce KPIs with WeFace's Real-Time Insights
Dive into the power of instant decision-making with WeFace. Our dashboard translates raw customer data into actionable insights in real time, enabling swift and effective responses to your customers' needs.
Conversion Rate
By providing real-time insights into customer behavior, WeFace can assist e-commerce retailers in instantly adjusting their strategies and offers to improve conversion rates.
Visiting product X
Visiting category A
Visiting product Y
Visiting product X
Visiting category A
Visiting product Z
Visiting support
Visiting product Y
Visiting product Z
Customer Retention Rate
WeFace's AI-driven platform can help e-commerce businesses better understand their customers' needs and preferences, enabling the creation of more personalized and engaging customer experiences that encourage repeat visits.
Average Order Value
By offering insights into customer preferences, WeFace can help e-commerce retailers make more effective product recommendations, which can increase the average order value.
Customer Lifetime Value (CLV)
By enhancing the customer experience and increasing the customer retention rate, WeFace can assist in increasing the customer lifetime value, a critical KPI for all e-commerce retailers.
Cart Abandonment Rate Reduction
With real-time information about customer behavior, e-commerce retailers can quickly identify and address any issues or barriers leading to cart abandonment.
SELECTED FEATURE
Assisted Add-to-Cart
Assisted Add-to-Cart' functionality revolutionizes your customers' shopping experience. By allowing agents to help customers add products to their shopping carts during a real-time conversation, it facilitates a more interactive and personalized e-commerce journey. Transform passive browsing into active buying, and watch your conversion rates soar.
Customer
Agent
STOP SCREEN SHARE
REAL-TIME ACHIVEMENT
Setting and Achieving Goals in Real-Time with WeFace
WeFace takes goal setting and tracking to the next level. Our AI-driven platform empowers you to not only set your own goals but also monitor their progress in real time. This dynamic approach enables you to take immediate action based on live insights, adjusting your strategies to ensure you're always on track to hit your targets.
WEFACE AI VIRTUAL ASSISTANTS
WeFace AI Virtual Assistant Designed to Revolutionise Your Business
WeFace provides a cutting-edge AI assistant powered by OpenAI technology. Our solution allows your customers to type or speak their inquiries, and the assistant promptly delivers support regarding product recommendations, comparisons, pertinent queries, and additional assistance. The AI assistant can be tailored to meet your specific requirements and seamlessly guide customers through your product offerings.
AI-Based Assistant
We customize the AI assistant bot according to your conditions.
Auto Browsing
Synchronized navigation where you are being navigated to the produkt.
Dictation
Speak directly to the AI-Asstistant get the product instantly.
HOW IT WORKS
Live Video Chat With Customers Directly From Your Website
Web-based technology
Sell, service and support through a web-based portal. No software download required for you or your customers.
Responsive resolution
Support nearly all up to date browsers, including mobile devices, and always in HD.
Quick implementation
Installed quickly and easily on existing infrastructure. No large, expensive, and time-consuming IT projects is required.
99,5%
The responsibility for the service lies with us and we ensure 99.95% operating time.
18 CIS Critical Security
Certified according to ISO27001 / IEC and follows all current rules regarding GDPR for protection of customer and employee.
No data storage
Weface does not collect any data about you or your customers.
THE POWER OF WEFACE
Start Enjoying An All-In-One Solution
Video Call
Turn on or off the camera at any time during the call.
Microphone
Mute the microphone if necessary. It is possible to make calls via WeFace using the microphone only.
Screen Sharing
The interactive screen share function can be turned on and off at any time during the call.
End Call
When the call ends, all communication between you and your customer ceases.
Chat
Use the chat function if that will be easier during the call.
Send Files
Send and receive any types of documents and files to- and from the customer.
Minimize
The customer can minimize the video player to get a better view of what you want to convey.
Timer
Timer that shows the duration of the call.
TESTIMENIALS
What Our Customers Says
"WeFace has completely transformed the way we approach customer engagement. The real-time data insights and visualization tools have allowed us to gain a comprehensive understanding of our customers' journey and optimize our engagement efforts in ways we never thought possible. The ability to communicate with customers via video, voice call, or chat has also been a game-changer for us, allowing us to address customer issues and complaints in real-time and provide a more personalized experience." - Johan, CEO of Trackson