Data protection information

In the following data protection information, we would like to inform you about the processing of personal data carried out by Interactis AB, also know as Weface,, Ektoprsgatan 276, 603 74, Norrköping, Sweden. (hereinafter referred to as„Interactis“ and/or "we" and/or "Data Controller" and/or Our Company) according to the general data protection regulation („GDPR“). Our data protection information applies to all websites, applications and other services and benefits (hereinafter jointly referred to as „Services“), offered by Interactis on all markets.

Content:

 

  1. What data do we collect?

  2. How do we collect your data?

  3. How will we use your data?

  4. How do we store your data?

  5. Marketing

  6. What are your data protection rights?

  7. What are cookies?

  8. How do we use cookies?

  9. What types of cookies do we use?

  10. How to manage your cookies

  11. Privacy policies of other websites

  12. Changes to our privacy policy

  13. How to contact us

  14. How to contact the appropriate authorities

 

Company information, (as of June 2021):

Interactis AB, Ektorpsgatan 276, 603 74, Norrköping, Sweden.

 

Please read our data protection information carefully. If you have any questions or comments about our data protection information, please contact us by writing to data@weface.io

What data do we collect?

  1. Interactis collects the following data:

    Personal identification information on your clients such as, 1.1 Name, 1.2 email address, 1.3 phone number. The conversation between two users. All conversations are unidentifiable. The purpose is to optimize the customer experience. The audio file is converted to text which is then deleted immediately after analysis.

How do we collect your data?

  • You directly provide Interactis with most of the data we collect. We collect data and process data when you: (1) Register online or place an order for any of our products or services. (2) Voluntarily complete a customer survey or provide feedback on any of our message boards or via email. (3) Use or view our website via your browser’s cookies.

 How will we use your data?​

  • Interactis collects your data so that we can email you with special offers on other products and services we think you might like.

  • The conversation that is transformed into text will be used for analysis purposes. Analyzes will consist of phrases between users that are recurring during a video chat. 

How do we store your data?

  • Interactis securely stores your data on a server owned by Amazon or Microsoft.  We will keep the data for maximum 365 days. Once this time period has expired, we will delete your data.

What are your data protection rights?

Interactis would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request Interactis for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that Interactis correct any information you believe is inaccurate. You also have the right to request Interactis to complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that Interactis erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that Interactis restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to Interactis processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that Interactis transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: data@weface.io

Cookies

  • Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

  • For further information, visit allaboutcookies.org.

How do we use cookies?

Interactis uses cookies in a range of ways to improve your experience on our website, including:
 

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Interactis uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Interactis uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Interactis website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

Interactis keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 June 2021.

 

How to contact us

If you have any questions about Interactis privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

Email us at: data@weface.io