data | Weface.io

Data Protection Information

In the following data protection information, we would like to inform you about the processing of personal data carried out by WeFace AB, also know as Weface, C/O Lead WeFace AB C/O Lead, Laxholmstorget 3, 602 21 Norrköping, Sweden. (hereinafter referred to as„WeFace“ and/or "we" and/or "Data Controller" and/or Our Company) according to the general data protection regulation („GDPR“). Our data protection information applies to all websites, applications and other services and benefits (hereinafter jointly referred to as „Services“), offered by Interactis on all markets.

Last updated April 17, 2023

1. Introduction

This Data Protection Information ("DPI") is intended to inform you of how we collect, use, and protect your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation ("GDPR") and any other applicable data protection laws.

2. Types of Personal Data We Collect

We may collect various types of personal data from you, depending on the nature of our relationship and the services we provide. This may include, but is not limited to, the following types of personal data:

Contact information, such as your name, address, phone number, and email address
Employment information, such as your job title, employer, and work experience
Financial information, such as your bank account details or credit card information
User data, such as your IP address, browser type, and device information
Marketing and communication preferences, such as your preferred method of communication and marketing preferences.

3. Purposes for Processing Your Personal Data

We may process your personal data for the following purposes:

To fulfill our contractual obligations to you
To comply with legal obligations
To carry out our legitimate business interests
To obtain your consent to specific processing activities
To protect your vital interests or those of another person

4. Legal Basis for Processing Your Personal Data

We will only process your personal data if we have a legal basis for doing so. The legal basis may be one of the following:

Your consent to the processing activity
The processing is necessary for the performance of a contract with you
The processing is necessary for compliance with a legal obligation
The processing is necessary for the purposes of our legitimate interests or those of a third party

5. Your Rights as a Data Subject

As a data subject, you have certain rights regarding the processing of your personal data. These rights may include:

The right to access your personal data
The right to rectify any inaccurate or incomplete personal data
The right to erasure of your personal data (also known as the "right to be forgotten")
The right to restrict processing of your personal data
The right to object to the processing of your personal data
The right to data portability
The right to withdraw your consent to the processing of your personal data (where applicable)

To exercise any of these rights, please contact our Data Protection Officer at data@weface.io

6. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction or damage, and unauthorized access. We will take reasonable steps to ensure that your personal data is accurate and kept up to date.

7. International Transfers of Personal Data

If we transfer your personal data outside of the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include standard contractual clauses approved by the European Commission or other appropriate measures.

8. Changes to this DPI

We may update this DPI from time to time. Any changes will be posted on our website and will be effective as of the date of posting.

9. Contact Us

If you have any questions or concerns about our use of your personal data, please contact us.

Using WeFace as an End User

As an End User engaging with our Services, we gather your Personal Information that you provide during your interactions. For instance, if you use our Services to participate in a video chat through a customer's website, we will obtain your name, email address, and a recording of the video session, along with any other Personal Information you furnish to us.

In terms of communications, we may obtain more of your Personal Information if you reach out to us directly. For instance, if you contact us for support, we will obtain your name, email address, the content of your message, and your phone number if you choose to share it. Similarly, if you subscribe to our marketing communications or sign up for our waitlist, we will receive your name and email address.

When utilizing our Services to make a payment, your Payment Information, including credit card information, billing information, and any other financial information required to finalize the transaction, is handled by our third-party payment processor. We do not collect, store, or process any Payment Information.

We gather certain data when you use our Services

The following information is collected when using our Services:

Location Information: Your general location information may be inferred when you use our Services, such as your IP address indicating your geographic region.
Device Information: We receive information regarding the device and software you use to access our Services, including your device type, operating system version, and internet protocol (IP) address.
Usage Information: To improve our Services and understand how you use them, we automatically receive information about your interactions, such as the length of time you spend on a page, objects you click on, and session dates, times, and lengths. Additionally, we may track whether you open our emails to provide a better customer experience.
Information from Cookies and Similar Technologies: We and our third-party partners may collect information through the use of cookies, pixel tags, or similar technologies. Our analytics partners may use these technologies to gather information on your online activities across different services over time. Cookies are small text files with alphanumeric characters, which may be either session cookies or persistent cookies. Session cookies disappear when you close your browser, while persistent cookies remain and may be used during subsequent visits to our Services.

Personal Information We Receive from Third Parties

Regarding the collection of Personal Information, please note the following:

Partners: Third-party data or marketing partners may provide us with Personal Information about you, which we may combine with other Personal Information we already have about you.
Customers: We may receive additional Personal Information about you from our customers in relation to your use of our Services.

How We Use the Personal Information We Collect

The Personal Information we collect is used for the following purposes:

Providing, maintaining, debugging, improving, and enhancing our Services.
Understanding and analyzing how you use our Services, and developing new products, services, features, and functionalities.
Understanding and analyzing usage patterns.
Communicating with you, providing updates and other information related to our Services, responding to comments and questions, and providing customer support.
Sending you push notifications and/or text messages.
Generating de-identified and aggregated data for lawful purposes.
Marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable, or of interest to you.
Finding and preventing fraud, and responding to trust and safety issues.
Compliance purposes, including enforcing our Terms of Service or other legal rights, and as required by applicable laws and regulations or requested by any judicial process or governmental agency.
Other purposes for which we provide specific notice at the time the Personal Information is collected.

We store small files of letters and numbers, called cookies, on your browser or computer's hard drive. These cookies contain information that is transferred to your computer and are used to collect data on your browsing activities and distinguish you from other users of the Services. This helps to improve your experience and functionality when using the Services. Cookies are utilized for performance and functionality management, allowing us to collect information for analytics purposes and make your visit more efficient by remembering language preferences, passwords, and log-in details. In addition to cookies, we may use pixel tags and web beacons on our Services to determine whether you have performed a specific action. See below for a summary of the types of cookies used by us and third parties to collect information.

Cookies are necessary for the proper functioning of the Services and are mandatory for us to provide them to you. Functional Cookies are used to identify you when you return to the Services, which allows us to personalize our content for you and remember your preferences, such as language and region. We also use Analytical or Performance Cookies to analyze and enhance our Services. We may use our own analytics cookies or those of third-party providers like Google Analytics and Facebook Pixel to collect and process analytics data on our behalf. These providers may collect information about your use of other online resources. You can disable Google Analytics through the Google Analytics Opt-out addon without affecting your use of our Services. We comply with applicable laws requiring your consent for the use of Cookies. For more information on your rights and options, and how to block certain Cookies, please see the "Your Rights and Choices" section below.

If mandated by applicable laws, we obtain your approval before using Cookies. The section named "Your Rights and Choices" below contains further details about your options and rights, including how to prevent the use of specific Cookies.

Your Personal Information is used for various reasons, which are listed below:

Consent: You have provided your consent for us to use your Personal Information, such as when you submit a job application through our Services.
Contractual Necessity: Your Personal Information is necessary for us to provide you with the Services. For instance, we may use your Personal Information to respond to your inquiries.
Compliance with a Legal Obligation: We are required by law to use your Personal Information for specific purposes, such as complying with tax and accounting obligations.
Legitimate Interests: We or a third party have a legitimate interest in using your Personal Information. This includes product development, internal analytics, and enhancing the safety, security, and performance of our Services. We rely on legitimate interests to process your Personal Information only when they do not override your rights and interests.

We do not disclose or share any Personal Information that we collect from you except as outlined below or previously communicated to you at the time of collection.

Affiliates: We may share any Personal Information we receive with our affiliates for the purposes stated in this Privacy Policy.
Vendors and Service Providers: We may share Personal Information with vendors and service providers who have been retained to provide services in connection with our Services.
Customers: When you interact with one of our customers through our Services, we will share any information you provide through the Services with the Customer with whom you are interacting.
Marketing: We do not rent, sell, or share Personal Information about you with nonaffiliated companies for their direct marketing purposes without your permission.
Analytics Partners: We may use analytics services, such as Google Analytics and Facebook, to collect and process certain analytics data. These services may also collect information about your use of other websites, applications, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics Opt-Out Browser Add-On, available at https://tools.google.com/dlpage/gaoptout.
As Required by Law and Similar Disclosures: We may access, preserve, and disclose your Personal Information if we believe it is required or appropriate to comply with law enforcement requests and legal process, such as a court order or subpoena, respond to your requests, or protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers: We may disclose and transfer your Personal Information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
Consent: We may disclose Personal Information from or about you or your devices with your permission.