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Get real customer insights with Insight Plus
Improve the customer experience through real-time insights. Insight+ provides a better understanding of your customers' perception about your brand and product/service range.
THE POWER OF WEFACE
Customer insights during the interaction
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Interaction
The recording will start as soon as the the contact is established.
Speech-to-Text
Improve the customer experience through real-time insights. Insight+ provides a better understanding of the customers' perception about the clients brand and product/service range
Analysing the text
Insight+ analyses and identifies key concepts, keywords, locations and organisations from each meeting and then the terms are categorised according to "PLUS", "MINUS" and "NEUTRAL".
Report
At the end of each customer interaction a summary and a classification of keywords and recurring phrases will be available on the WeFace Dashboard.
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