top of page
WEFACE INSIGHT+
Get realtime insights
WeFace AI Insight analyses each customer interaction with the aim of increasing the service quality. The customer call is recorded and automatically transcribed into text. The text from the conversation is getting analysed where the sales agent receives a report with recurring phrases, organizations, destinations, etc.
The report provides an understanding of how the service should be designed to convey the absolute best customer experience for that specific company regardless of industry.
Instant results after each customer interactions
Perfect feature for real-time surveys
Recording
The recording will start as soon as the the contact is established.
01
Transcription
Insight+ accurately convert the sound file into text and can be viewed easily.
02
Analyse
The text file will be analysed and Insight+ will identify key concepts, keywords etc.
03
Report
The sentimental analysis provides a full report of the customer's perceived service.
04
WEFACE AI INSIGHT+
Insight+, part of WeFace's innovative offerings, is a powerful tool for comprehending customer interactions in real-time. It records and transcribes each conversation, and then conducts a sentiment analysis to provide immediate insights into customer needs, preferences, and overall sentiment. As a result, every interaction becomes a valuable opportunity to enhance your products or services based on direct customer feedback, ultimately fostering customer satisfaction and engagement.
Get realtime insights
bottom of page